SparkCarve is registered in California, USA. All of our products are made in the USA. We integrate environmental conservation principles into every aspect of our products.

Sparkcarve operates exclusively online, allowing you to shop with us from anywhere in the world. Our office is located in Big Bear Lake, California, USA, but we do not have a physical store.

Relief carving is an ancient art form that provides a deeper emotional experience because it allows for tactile interaction, something that flat jewelry cannot offer. However, creating reliefs in metal is incredibly challenging, which is why there are almost no custom metal relief jewelry products available in the market. Thanks to the rapid advancement of artificial intelligence technology, we are now able to craft such intricate designs more easily. We believe it's time to say goodbye to flat commemorative jewelry. Now, you can truly touch and feel the connection with your cherished memories through our relief jewelry.

You can reach out to SparkCarve by emailing Support@sparkcarve.com or by using the contact form available on our website.

Yes! All our products are customized, and we will send you a virtual model of the artwork for your preview and approval before production begins. If you request changes, we will update the model and seek your approval again.

Please note: You must respond to our approval request within 24 hours. If we do not receive your response within this timeframe, we will assume your approval and proceed with production.

Yes, it will be very close, but please note that relief art is not usually an exact replica of a photo because it involves creating three-dimensional patterns or images by carving into a flat surface. Relief art often has a degree of abstraction or artistic interpretation rather than precisely duplicating every detail of the photo. Additionally, the viewing angle and lighting can cause the relief to appear slightly different from the original photo. For example, observing someone from the side gives a completely different perception compared to viewing them from the front. Our unique craftsmanship makes the relief more lifelike, but some differences will still be present. This is precisely what sets our artistic creations apart from mundane flat prints.

No, we strongly recommend that you provide a clear photo with any animals or people sufficiently large in the frame. Only with a clear photo can we create a detailed relief artwork. If your photos are old or lack sufficient lighting to be clear, please contact us. We will do our best to restore the photo and craft a beautiful relief from it. However, we do not offer services to add "hypothetical" scenes to a photo. A complete redesign of the artwork is not our standard policy and will be considered on a case-by-case basis.

Certainly! Please ensure that the individuals in the photo are close together. Kissing, hugging, or similar poses make for great compositions.

Absolutely, we believe in equality for all beings. Whether it's a cat, dog, fish, bird, or any other animal, we'll do our best to make them look fantastic. And if you happen to have a living dinosaur, I can even create a dinosaur relief jewelry for you. ：）

All changes must be made within 12 hours of placing your order. Please remember, we immediately send your photo to our artists after your purchase!

Yes, you can engrave any personalized message you like on your photo jewelry. We offer crystal-clear, easy-to-read high-definition engraving!

Yes. Our team of digital artists will edit and process your photo to achieve the best results. We can bring people closer together, remove backgrounds and objects, fix imperfections, enhance colors, and more. However, we cannot guarantee quality results for photos that are of very poor quality. Please provide as clear a photo as possible.

For relief jewelry made of stainless steel, my answer is almost certainly not. Your relief jewelry will hardly lose its luster and is very durable, but nothing in this world is completely unchangeable. Our unique process ensures your relief jewelry will be highly durable, but appropriate wiping and cleaning are still necessary.

Currently, we ship to almost anywhere in the world. In fact, we can deliver to any location covered by the United States Postal Service or UPS. However, please note that shipping costs may increase for some remote areas.

Please don't worry. Sometimes, it can take up to 5 days for your tracking link to update. Send us an email, and we will do our best to locate your package.

If you provided the correct address but your shipment still hasn't arrived, please submit a Replacement Request to us.

Yes, we offer free postal shipping worldwide on all purchases of two or more items. For orders of only one item, there is a shipping fee of $6.99.

Due to the entirely unique and custom nature of your order, we are unable to accept returns. If you experience any issues with your final product, please kindly submit a Replacement Request. We will thoughtfully review your situation and assist you as best we can.

If your order arrives damaged or incorrect, please immediately send photos of the damage or defect to Support@sparkcarve.com upon opening the package. We will review your Replacement Request and promptly provide a replacement, ensuring it is sent to you as quickly as possible.

If you're not satisfied with your order, please submit a Replacement Request. Our team will evaluate whether you qualify for a replacement product.

Yes, you can cancel the order if you notify us within 12 hours from when the order was placed. Any orders that have already been sent to production cannot be cancelled under any circumstances.

We need to answer one question first: Despite the challenges of crafting relief on stainless steel, why do we still recommend using stainless steel for relief jewelry?

Just take a look at those heavily worn relief silver coins, and you will understand why no one wants to see unsightly scratches on relief jewelry featuring beloved animals or people. Our stainless steel jewelry is known for its durability and resistance to wear. The hardness of stainless steel far surpasses that of traditional gold and silver, making it very difficult to scratch, even when it collides with hard metals. With proper care, our jewelry will last indefinitely. Moreover, it maintains its luster when in contact with perfumes, lotions, hairspray, cosmetics, and other chemicals, meaning you can wear them while bathing or exercising.

However, despite the high durability of stainless steel jewelry, it is not completely wear-proof. Over time, oils from your skin and everyday dust can accumulate on the surface of the jewelry, causing it to lose its original shine. To keep your jewelry sparkling, we recommend following these care guidelines:

Regular Cleaning: Gently clean your stainless steel jewelry with water or soapy water to remove surface oils and dust. Avoid using cleaners containing harsh chemicals, as they can damage the surface of the jewelry.
Avoid Extreme Environments: Although stainless steel jewelry can withstand most everyday chemicals, prolonged exposure to extremely acidic or corrosive environments can still cause damage. It is advisable to remove your jewelry when handling strong acids or bases.
Remember, durable does not mean it will never wear. By following these simple care guidelines, your stainless steel jewelry can maintain its beautiful luster and accompany you through many more memorable moments.